Wavy Zhao enjoys eight years of customer-related experience over a range of industries in Canada and East Asia. In her various roles, she has been committed to helping clients achieve success and devoted to building meaningful connections.

She joins Sterling Capital Brokers as a Transactional Benefits Administrator, where she supports the team on enrollments, projects and initiatives. She brings her enthusiasm, creativity and meticulous work ethic to the team as she continues her dedication to outstanding customer care.

Wavy has travelled to 45 countries and is a certified PADI Advanced Open Water diver. She loves to explore different cultures, relax with yoga, and bake for friends and family.

Brittani Gilmour’s background consists of a wide range of client-facing roles, including private healthcare, mental health services, and the food and entertainment industry. She thrives on a fast-paced work environment, and a supportive team.

Brittani joins Sterling Capital Brokers as the Sales Support Administrator, supportingthe Sales team and liaising between departments to ensure flow from the first point of contact to the successful implementation and maintenance of their Group Benefits plan.

In her spare time, Brittani loves to attend Zumba and Yoga group fitness classes, as well as spending time with her family and friends.

Indy Deol joins Sterling Capital Brokers with over 8 years of experience in individual insurance and customer service. While working for one of the largest insurance companies in Canada, Indy gained extensive experience in administration and client service.  She is now excited to be a part of the group insurance industry.

At SCB, Indy supports the benefit administration team by processing enrollments, producing policy documents and other plan administrative tasks. She is a team player who is passionate about helping companies succeed by providing clients with an exceptional customer experience.

Outside of work, Indy enjoys nature, traveling, learning new things and spending time with friends and family

Lydia Stolte completed her master’s degree in International Development Studies from York University. She has three years of experience in Project Coordination positions as well as a background in the customer service industry.

Lydia joined Sterling Capital Brokers as a Benefits Administrator to assist the team with her bilingual language skills in French and English and to provide continued dedication to customer service by processing administrative requests and responding to client inquiries.

Outside of the office, Lydia enjoys spending time with her family and pets, being outdoors and travelling

Oliver Roelofsen has nearly 20 years experience in customer service. Oliver has spent the last 5 years in Group Insurance working on the carrier side with a variety of clients from across North America. Oliver has an innate passion for helping his clients through education, expertise and service.

As an Account Manager Oliver now uses his expertise to assist in employee presentations, client training, setting up benefit plans and assisting clients in their everyday needs.

When away from the office, Oliver is a travel enthusiast who enjoys photography and spending time with his family and friends.

Nachi’s work experience is one that amalgamates sales, complex partnerships and customer success. Over the last 8 years, having worked for large insurance companies and 2 high growth start-ups in the healthcare-tech space, Nachi’s passion lies in being able to provide potential and existing clients a best-in-class experience.

As the Director of Sales, Nachi leads Sterling Capital Broker’s Sales team. Having provided large multi-national employers with guidance and advice across two continents (CAN-US & the EU) with regards to their total rewards strategy, along with his familiarity in partnering with significant stakeholders in the Canadian healthcare ecosystem; Nachi’s journey has brought him to Sterling Capital Brokers. Nachi looks to blend his passion for delivering a high-impact tech solution while maintaining a focus on what is most important: keeping the human being that receives the benefit at the heart of everything, and building a team that believes in that mission.

Being a huge dog-lover, and having lived in several countries around the world, Nachi is an avid fan of experiencing different cultures and meeting new people.

Stefan Ionescu co-founded Sterling Capital Brokers in 2014 with a focused mission to deliver more efficient solutions for companies integrating Canadian benefits data and make the lives of our clients easier, better and more productive.

This passion for problem-solving began when Stefan was an Economics and Political Science student at McMaster University and continued throughout his career as an Independent Financial Advisor focused on Estate Planning with Insurance. While working for a major Group Benefit Third Party Administrator, Stefan saw the way forward in this industry – a tech-driven solution that would dramatically reduce the administrative burden of companies all over the world.

Stefan co-founded Sterling Capital Brokers to bring that vision to life and has had the privilege of solving complex benefits problems for global clients ever since. When away from the office, Stefan enjoys spending time with his family and enjoys trips to their cottage, with a passion for exploring and travelling the world.

Lilia has an extensive background in office administration and account management; managing a diverse range of client accounts throughout North America with a high degree of customer service.

At SCB, Lilia continues her commitment to exceptional customer service by processing enrollments, assisting clients with benefits-related inquiries and ensuringa smooth flow of benefits administration.

Outside of work, Lilia has a passion for history, travelling, cooking and spending time with her family.

Amy Barbeau has gained over 20 years of customer service experience in a variety of industries. Most recently Amy worked at one of the Big Five banks in Canada helping client attain their dreams and goals with their homes.

Amy Joined Sterling Capital Brokers as a Benefit Administrator and continues to commit to outstanding customer service by assisting clients across Canada with benefit plans by processing enrollments and assisting members trouble shoot any issues that they come across.

While away from the office you will usually find Amy engaged in a Scouting activity as she is an active Scouter Leader; or baking with her family.

Gabriel Teran has over 6 years of experience as a project manager in the energy field. His professional background was performing as the company brand ambassador under PM role, responsible for holding meetings with subcontractors, internal/external stakeholders to ensure the highest quality project execution. Transferable skills from Gabriel’s experience in the engineering sector has helped him provide a high-level performance on his technical roll with our team.

Gabriel joined Sterling Capital Brokers as our Risk and Financial Analyst, where he designs and produce on-going financial reports, construct projects for client renewals reporting metrics and analysis to help drive key business decisions for business direction. Also provides a link between raw enterprise data and management, so data extraction, analysis and insightful transformation are key parts of his contribution.

Outside the office, Gabriel is a Professional Squash player, actively coaching and competing in Ontario Squash Open Tournaments while being the former number oneplayer for the Venezuelan Squash National Team.

Amrit Grewal has worked with some of Canada's largest and most active Private Equity firms for a number of years. He was responsible for leading the development of a Partnership program for one of Canada's largest Payroll organizations which focused on driving EBITA through Payroll and Human Resources for Private Equity firms Globally. Amrit's experience in value creation has helped him to establish a formula for success for each of his Private Equity partners and their portfolio companies.

Amrit joined Sterling Capital Brokers as a Senior Account Executive, where he helps our clients design and implement tailored group benefit programs. In this capacity, Amrit helps companies streamline and optimize their benefit programs to drive EBITA, reduce administration time and eliminate risk.

Outside the office, Amrit enjoys spending time with his wife and two young children,and is an avid (amateur) golfer.

Andrew Noble has spent 8 years in the Group Retirement Savings industry, holding various roles which have given him a unique outlook and valuable skillset when providing support to his clients. Andrew started his career as a Group Retirement implementation specialist at one of Canada's largest financial services companies where he learned just about all there is to know about Group retirement administration and legislation. Andrew’s next role was as a sales consultant, where he educated financial advisors on retirement savings and helped support their clients during the implementation of group retirement plans.

Andrew started as a Senior Account Executive at Sterling Capital Brokers, seeing it as the best opportunity to make an impact using the skills he learned during his time in the industry. Andrew is dedicated to bringing the best possible service to companies looking for someone who they can trust to handle something as important as their employees' retirement savings. He is committed to service efficiency and excellence and will always do his best to make sure that his clients are not just taken care of, but that their minds are at ease as well.

John joined Sterling Capital Brokers after working as the EVP, Operations at one of Canada’s largest independent brokerages. He has 20 years of group insurance experience with a strong focus on business development leadership in the context of fast moving start up organizations using innovation to solve persistent problems in the industry.

Over the last decade of leadership the teams he has managed have average triple digit revenue growth, and they are only able to do so because they are relentlessly focused on serving clients.

David Haines co-founded Sterling Capital Brokers in 2013 with the goal to provide innovative benefit solutions and strategic investment services to small, medium and large businesses. David appreciates and values the fast-growing opportunities within the industry and the tremendous variety of clients he works with on a daily basis.

At the age of six, David was working alongside his father who owned his own construction business with a specialty as Master Cabinetmaker. This early on-the-job training exposed David to a wide variety of clientele and the importance of providing excellent customer service for every single job and every opportunity.

Prior to Sterling Capital Brokers, David was a stock trader and learned that drive, patience and research was the key to success. (He also will not dispute the tremendous value of a little luck!). David thrives on finding unique solutions and providing excellent service on an daily basis. David’s mantra, to quote Nelson Mandala: “It always seems impossible until its done!”

Nella Stavropoulos has worked alongside some of Canada’s most successful venture capitalists and has seen industry-standard operational excellence firsthand. Working with these companies, Nella developed a strong appreciation for the role that professionally-run operations have in the success of all organizations.

This experience led Nella to join Sterling Capital Brokers as the Senior Vice President Operations, where she ensures our team has the tools and infrastructure they need to consistently provide exceptional service to our clients. Nella oversees Human Resources, Finances and Operations and is dedicated to helping her colleagues excel across the board.

Nella is also a healthy lifestyle enthusiast who enjoys spending time with friends and family and travelling to some of the best destinations the world has to offer!

Melissa’s journey in the insurance industry began five years ago, where she held the position of Senior Benefits Administrator at a privately-owned firm in Greater Toronto. It was there, along with her eleven years of customer service experience, she learned the keys to great customer care – education, expertise, availability and service. Litza took this experience with her to Sterling Capital Brokers, where she was able to perfectly align her core values with those of the company.

Since joining SCB, Melissa manages accounts for clients throughout North America by setting up benefit plans, processing enrollments, and troubleshooting whenever a client need arises. Her passion for service is amplified by her friendly easy-going personality, professionalism and the great team she’s surrounded by.

Melissa is also highly creative, immersing in the world of art and design with the motto, “Why buy it when you can make it yourself?”

Madalena Guglielmelli has managed health, dental, home, auto and life claims for a wide variety of clients over the course of three decades. During this time, she’s seen the importance of individuals having the right plans to cover all contingencies, and works tirelessly on their behalf.

Madalena brought this experience and dedication to Sterling Capital Brokers, where as our Claims Manager, she ensures education, transparency and efficiency whenever our clients need assistance with claims.

Madalena is also a cooking and baking enthusiast who’s always happy to exchange recipes!

Reed Curry has worked with some of Canada’s premier wealth management firms for over a decade, selling financial products and services to a diverse range of clients. Reed’s experience in group insurance, group retirement savings and private wealth management has helped him customize each client experience and provide a consistently high level of service.

Reed joined Sterling Capital Brokers as our Senior Sales Consultant, where he helps our clients design and implement tailored group benefit programs. In this capacity, Reed helps companies and individuals achieve peace of mind with benefit programs that meet their specific needs and objectives.

Outside the office, Reed enjoys spending time with his two young children, and is an avid student of history.

Amanda Hana has an extensive background providing excellent customer service while working in the retail banking, finance and food and beverage industries. She brought this passion for customer care with her to Sterling Capital Brokers, where as our Sales and Administrative Support Specialist, Amanda ensures our clients always receive personalized, exemplary service.

Amanda schedules meetings for our team, transitions accounts and provides investment support, allowing the professionals at Sterling Capital Brokers to excel in their respective roles and provide memorable experiences for our clients.

In her spare time, Amanda also shoots skeet, races circuit track cars, enjoys kick boxing and she would be delighted to discuss any of these interests should you share them!

Cindy Jackson graduated with honors from York University and spent the early part of her career as a licensed Paralegal and Intake Coordinator, specializing in accident benefits. In this role, she learned first hand how important it was to match the right person with the right plan.

Cindy brought this expertise to Sterling Capital Brokers, where as our Administrative Coordinator, she processes enrollments, administers benefit packages and works with carriers to meet the needs of Sterling Capital Brokers’ clients. Cindy is proud to improve the personal and financial health of our clients while protecting them and their families in the event of unforeseen circumstances.

In her spare time, Cindy is a cosmetology enthusiast and hosts a series of helpful how-to videos to help people look and feel their best.

Tim has 25+yrs of experience in the group benefits and retirement industry. He spent the first part of his career working for 2 of Canada’s largest insurance providers, moving from Group Representative through to Manager before moving to the client/brokerage side of the table.

For the last 20 years he has been working with C-Suite executives and business owners with 2 to 4000 employees on the local, provincial, national and global level. Tim works with all stake holders to ensure the clients’ benefit and retirement programs best reflect their unique culture to current and future employees all while ensuring future financial sustainability.

Tim holds a Bachelor of Commerce, with a specialization in Hotel and Food Administration from the University of Guelph.

Joël has over 4 years of experience in customer service, financial technology, and insurance. Joël has spent the last two years working in the travel industry as an Account Manager for one of the biggest corporations in North America and has developed skills and expertise when it comes to client services and management.

Joël also previously worked in life insurance and was able to grow in that company and help people get the best plan based on their medical requirements, he will now take his skills and expertise as an Account Manager for Sterling and assist the service team in providing outstanding customer care.

When Joël is not in the office, he is most likely at a concert, a music studio helping artists develop their craft, watching basketball or studying design in his spare time.